Refund and Returns Policy

At Allivoz, we want you to love every item you bring into your home. If something isn’t right, we’re here to help.

Returns

You can request a return within 7 days of receiving your order.
To be eligible, the item must be unused, undamaged, and in its original packaging.

Refunds

Once we receive and inspect your returned item, we’ll notify you and issue a refund to your original payment method.
Refund processing usually takes 3–7 business days.

Exchanges

If you received a damaged, defective, or incorrect item, we’ll replace it at no additional cost.
Just contact us with your order number and a photo of the issue.

Non-Returnable Items

Certain items may not be eligible for return, such as:
– Items damaged due to misuse
– Items without original packaging
– Clearance or final sale products